Our developers work hard to ensure that your downloads are being routed to the server with the best connection but there are times where these limitations that are outside of our control mean that we cannot provide you a fast download speed. If there is a problem with any piece of equipment along the route it may be beyond our ability to fix.
A download link between two computers is deceptively simple, but it can involve the data you requested being sent halfway around the world before it arrives on your computer, passing through hundreds of different servers and cables. We do our best to provide access to all mods for users all over the world, however we are sometimes hampered by conditions beyond our control. To get the information required, please follow the troubleshooting steps below, there is a posting template at the bottom of the article: Please post your findings in our Feedback, Suggestions and Questions forum. We must have all of this information before we can help you.
In order to investigate download issues that have been reported to us, we require the following information in the report:
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